Cancellation Policy

Cancelations and Changes Once you receive an email confirmation, your reservation is guaranteed. In order to maintain our commitment to all our clients, Osa Canopy Tour operates the following cancellation policy: Individual Reservations With notice more than 48 hours prior to the tour date – we give a 100% refund. 24 hours prior to the reservation date – we accept change of day, but there will be no refund, if you do not show up or if you cancel after having changed your day, there will be no refund. If you do not show up on the day of your reservation or arrive late – there will be no refund. Group Reservations With more than 10 days notice prior to the tour date – you get a 100% refund Less than 10 days prior to the tour date – we will accept changes of day, but there will be no refund. If you do not show up or if you cancel after having changed your day, there will be no refund. No show or late arrival – no refund. Changes in reservations or cancellations can be requested via email: [email protected]; or by calling the phone number: (506) 8884 1237. All changes are of course, subject to availability.