Well Fred Privacy Policy

Well Fred Inc. is a Delaware C-Corporation headquartered in the United States, currently operating its services primarily in Costa Rica.

We may process data in the U.S., Costa Rica, or other countries where we or our service providers operate.

You can reach us at [email protected] for any privacy questions or concerns.

We collect information in three main ways:

We use the information we collect to:

1. 1.Create and maintain your account
2. 2.Facilitate bookings and messages between users and providers
3. 3.Improve and personalize the Platform
4. 4.Communicate with you about updates, features, or support requests
5. 5.Ensure community safety and compliance with our Community Guidelines
6. 6.Detect and prevent fraud, spam, or misuse
7. 7.Comply with legal obligations and regulatory requirements

We may also use aggregated and anonymized data for analytics to help us understand how Well Fred is used — this data can't identify you personally.

We share information only when necessary to provide our services or as required by law. This may include:

• With other users: to facilitate bookings and communication.
• With service providers: for hosting, analytics, or customer support (all under strict confidentiality obligations).
• With authorities: if required by law, regulation, or to protect Well Fred or the community from harm or fraud.

We never sell your personal data.

Your information may be stored on secure servers located in the United States, Costa Rica, or other regions where our service providers operate.

We take reasonable steps to protect your information against unauthorized access, loss, misuse, or disclosure.

When data is transferred across borders, we use industry-standard protections such as encryption and contractual safeguards.

We retain information only as long as necessary to provide our services, comply with legal requirements, resolve disputes, or enforce our agreements.

When data is no longer needed, we securely delete or anonymize it.

Depending on where you live, you may have certain rights regarding your personal data. These may include the right to:

• Access a copy of your information
• Request correction of inaccurate data
• Request deletion ("right to be forgotten")
• Withdraw consent for data processing
• Request that we restrict or object to certain uses

To exercise these rights, email [email protected] or [email protected].

We may verify your identity before processing requests.

The Platform is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If you believe we have, please contact us immediately so we can remove it.

We may send you transactional or service-related messages (e.g., booking confirmations, updates, security alerts).

You can unsubscribe from non-essential emails at any time using the link provided or by contacting us.

We use technical and organizational measures — including encryption, secure servers, and access controls — to protect your data.

However, no system is completely secure. You use the Platform at your own risk and should take care when sharing personal details with others.

Our Platform may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external sites.

Because Well Fred operates across borders, your data may be processed outside your home country.

By using the Platform, you consent to this transfer and processing in accordance with this Policy.

We may update this Privacy Policy from time to time.

If we make material changes, we'll post an updated version here and, where appropriate, notify you by email or app notification.

Your continued use of the Platform means you accept the revised Policy.

Questions, concerns, or suggestions?

Reach out anytime at [email protected] or [email protected].

We value your trust and will do our best to address your message promptly.