Frequently asked questions

Yes. You can browse some listings without logging in, but you'll need an account to message, book, or review providers.

Absolutely. Many people on Well Fred offer services and book others' services. You can easily switch between "User" and "Provider" mode from your dashboard.

After signing up, select "Become a Provider" and follow the simple step-by-step setup. You'll add your business info, photos, credentials (if applicable), and the services you offer.

Yes. You can edit your information, pricing, hours, or photos anytime in your Provider Dashboard.

When you click Book Now, a direct chat opens between you and the provider. You can confirm details (time, date, price) in that conversation. Once both sides confirm, the booking appears automatically in your calendars.

Not yet. For now, payments are arranged directly between users and providers. In the future, we'll introduce an integrated payment system — possibly including Bitcoin.

Yes, cancellations must happen through the platform. Please give as much notice as possible to respect everyone's time.

If there's a no-show or late cancellation, contact [email protected]. We'll review the situation case-by-case and help you find a fair solution.

Reviews keep the community transparent and fair. After a first-time booking with someone, both parties must leave a review within seven days.

If you don't complete your required review within seven days, your booking privileges will be temporarily suspended until you do.

You can update a review only within a short time window after posting. Reviews may be removed only if they violate our Community Guidelines.

The Fred Rating reflects reliability, professionalism, and community feedback. A score of 75 means "good and dependable." Scores above 90 indicate someone who consistently goes above and beyond.

Not automatically. Refunds are handled directly between users and providers. If a disagreement occurs, contact us and we'll help mediate.

To keep everything transparent. Off-platform cancellations make it impossible for us to track fairness and help if something goes wrong.

Yes. We take privacy seriously. Your data is stored securely and never sold. Read our Privacy Policy for full details.

No. Communication happens through the platform to protect your privacy. You choose what personal information you share.

We have a zero-tolerance policy for harassment, explicit content, or illegal activity. Offenders may be suspended or permanently removed.

Not yet, but soon! Providers will be able to accept Bitcoin directly through integrated wallets. You'll be able to enable or disable this option anytime.

Because it aligns with our vision of community-based, low-fee, and borderless exchange — empowering local providers while keeping payments simple and direct.

Click "Forgot Password?" on the login page. You'll receive an email to reset it.

Email [email protected] or [email protected]. We'll review your message promptly and follow up.

We love hearing from you. Send suggestions anytime to [email protected].

For now, yes. We're starting here to build a strong local foundation before expanding across Latin America and beyond.