WellFred
Back For professionals Messages and chat Close, mute or mark a conversation

Close, mute or mark a conversation

Closing a conversation takes it out of your inbox without deleting anything. It comes back by itself if the client writes again.


  1. In Messages, open the conversation and click Conversation actions at the top.

    Go to Messages
    The Conversation actions menu with Archive and Mute
  2. Choose Archive to close it. It moves to the Closed tab, and the notice that appears has Undo in case it was a slip.

  3. Choose Mute to stop being notified about it, or Mark as unread to leave it waiting for later.

  4. To bring a closed one back, open it from Closed and choose Unarchive.

Recommended articles

Thanks for your feedback!

Was this guide helpful?

Still need help?

Can't find what you're looking for? Our team is here to help.

Contact support