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Back For professionals Booking rules Set your cancellation policy

Set your cancellation policy

Your cancellation policy is shown to clients on the booking before they confirm, and again on the screen where they cancel.

  1. Open Workspace settings, choose Scheduling, then Booking rules, and click Edit on Booking preferences.

    Go to Booking rules

  2. Under Cancellation policy, choose Flexible, Moderate or Strict, and adjust Hours of notice required if the suggestion does not fit.

    The Cancellation policy options in Booking preferences

  3. Click Save. Then, to say whether you give money back, click Edit on Refund policy, set Offer refunds, and write what the client reads.

  4. Save.

Tip: WellFred does not take payments yet, so the refund setting states your policy — it does not move money.

Recommended articles

Answer a booking request Accept or decline the requests sitting in Pending actions. Set your working hours Decide which time slots clients can book across the week. Create a class Set the name, price, instructors and photos for a group session.

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